1. The Nature of Information
   
   
   1. Information and Risk
      
      
   2. Information Rules
      
      
   3. The Difference Between Data and Information
      
      
2. Business Research
   
   
   1. Qualitative Research
      
      
   2. Quantitative Research
      
      
   3. Which Research Method to Choose
      
      
3. The Information System
   
   
   1. Managers' Information Requirements
      
      
   2. Size and Complexity of the System
      
      
4. Functions of a Management Information System
   
   
   1. Collecting Data
      
      
      1. Internal Sources of Data
         
         
      2. External Sources of Data
         
         
      3. Cautions in Collecting Data
         
         
   2. Storing Data
      
      
   3. Updating Data
      
      
   4. Processing Data
      
      
      1. Statistics as Summaries
         
         
      2. Measures of Size and Dispersion
         
         
   5. Presenting Information
      
      
      1. Visual Displays
         
         
      2. Tabular Displays
         
         
5. The Internet and New Telecommunication Technologies
   
   
   1. The Internet and the Intranet
      
      
   2. Internet Standards for Communications
      
      
      1. Website Addresses
         
         
      2. Web Search Engines
         
         
   3. Software for Creating Web Pages
      
      
6. Managing Internet Activities
   
   
   1. Helping Employees Communicate
      
      
   2. Assisting the Firm's Sales Force
      
      
   3. Training Employees
      
      
   4. Recruiting Employees
      
      
   5. Conducting Financial Activities
      
      
      1. Completing eBusiness Transactions
         
         
      2. Online Banking Services
         
         
      3. Tracking Employee Expenses
         
         
7. Business Applications Software
   
   
   1. Current Business Applications
      
      
      1. Database Management
         
         
      2. Graphics
         
         
      3. Spreadsheets
         
         
      4. Word Processing
         
         
      5. Desktop Publishing
         
         
      6. Accounting
         
         
   2. Other Business Applications