1. Describe how the balanced scorecard aligns performance with organizational goals and explain the balanced scorecard's role in the management cycle.
2. Discuss performance measurement and state the issues that affect management's ability to measure performance.
3. Define responsibility accounting and describe the role responsibility centers play in performance management and evaluation.
4. Prepare performance reports for the various types of responsibility centers, including reports based on flexible budget for cost centers and variable costing for profit centers.
5. Use the traditional performance measures of return on investment and residual income to evaluate investment centers.
6. Use economic value added to evaluate investment centers.
7. Explain how properly linked performance incentives and measures add value for all stakeholders in performance management and evaluation.